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The Cafe Business 8 / 50
Chapter 4: The Name Game (And Other Branding Nightmares) (Part 1)

The name is the first thing people see. It's on your sign, your cups, your napkins, your menus, your website, your social media handles. It's the hill you'll die on, or at least the hill you'll spend thousands of dollars rebranding if you get it wrong. So let me save you from making the same mistakes I made. I'll share with you the five names I almost went with, and why each one would have been a disaster. Name Number One: "Bean There, Done That." Clever, right? A pun! Everyone loves a pun. Except when they don't. I ran this past a focus group of actual humans and got the following feedback: "It sounds like a souvenir shop." "Is this a coffee place or a t-shirt store?" "I wouldn't feel cool coming here." So I scrapped it. And good thing I did, because there are literally thirty-seven cafés in this country with that exact name. I checked. Name Number Two: "The Grind House." I liked this one. It sounded gritty and authentic. Like we were grinding our beans with the sweat of our brows. Then my friend said, "You know that's also the name of a pornographic film, right?" I Googled it. She was right. That name would have been a lawsuit and a reputation destroyer in one fell swoop. Name Number Three: "Café Soleil." Beautiful, right? It means "Café Sun" in French. Very sophisticated. Very European. Then someone pointed out that there was already a Café Soleil in Paris, and they might take legal action. And even if they didn't, I'd be competing with a French café for search engine traffic, which is a battle I would lose every single time. Name Number Four: "The Daily Roast." I was this close. I'd already ordered sample cups. Then I realized it sounds like I'm insulting my customers. "Come get your daily roast." It's aggressive. It's not welcoming. And in a business that's supposed to be about warmth and hospitality, that's a problem. Name Number Five: "Sip." Short. Elegant. To the point. Then I found out it's already trademarked by a beverage company. And also, it's not distinctive. There are a thousand "Sip" businesses out there. You'd be lost in the noise. So what did I finally end up with? After months of agony, I chose "Mug & Mingle." It's not the greatest name in the world. It's not going to win any awards. But here's why it works: it's two syllables, it's easy to remember, it tells people what we do (we serve coffee in mugs) and what we want them to do (mingle), and it wasn't already taken as a URL or a trademark. And that, my friend, is the secret. Your name doesn't need to be brilliant. It needs to be functional. It needs to pass the following five tests: The Spelling Test: Can someone hear your name and spell it correctly? If it's "Kaffe," you're already in trouble. If it's "The Koffee Kavalry," you should be in prison for crimes against branding. Keep it simple. Keep it phonetic. The URL Test: Is the .com available? If it's not, is the .co or .cafe available? If none are available, change the name. Nobody is going to find you if your website is "themugandminglecoffeecompany.biz." Just don't do it. The Trademark Test: Search the US Patent and Trademark Office database. Search Google. Search Instagram. If there's another café with that name in your state, choose something else. Lawyers are expensive. Legal battles are more expensive. The Pronounceability Test: Can people say your name without stumbling? "The Quixotic Quaff" sounds fancy

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