The Cafe Business

The Cafe Business 40 / 50

4. The Entitled Customer. "I come here all the time." "I've never had a complaint before." "I know the owner."

The secret: treat them with respect, but don't give away the store. If they're a regular, you know them. You know their name. You know their order. But if they're using that relationship to get free stuff, it's manipulation. Smile, be polite, but don't give in unless they have a genuine complaint.